Frequently Asked Questions
Everything you need to know about shopping with City Bird.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our online returns portal to initiate a claim and receive a prepaid shipping label.
Do you ship internationally?
Currently, City Bird ships to North America and select European countries. Shipping rates and delivery times vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Are your products sustainably sourced?
At City Bird, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.